Your customer writes on WhatsApp.
Follows up by email. Escalates on Slack.
Your team sees three threads for one conversation. BootDesk threads them into one.
At a 40-person consumer brand, median first-response time dropped from 47m to 9m across all channels in the first month. (Composite illustration.)
Order hasn't arrived: order #8830
Customer · Maria B. · São Paulo · 3 messages across 3 channels
- WhatsApp · inbound12:04Hi, my order still hasn't arrived. It's been five days now.
- Assistant · summary12:04Order shipped six days ago. Tracking stalled at distribution center for 48h. Likely lost in transit. Drafted a replacement offer pending agent approval.
- Slack · external channel12:11@logistics, can we reroute order #8830? Customer is on WhatsApp.
- Email · outbound12:18Hi Maria, we've expedited a replacement. Arrives Thursday by 6pm.
- SMS · notification12:19Outbound: "Your replacement ships today. Track at bootdesk.app/t/4471"
A real-looking ticket. Every message is a different channel, threaded into one history.
Twelve inboxes. Five logins. Zero context that survives the handoff. The customer knows. Your team knows. The spreadsheet does not.
Four things the product does.
One workspace where they meet.
Each line below opens a page of its own. This is the trailer, not the film.
Every channel, one thread.
WhatsApp this morning, email by lunch, Slack by close. One customer, one history.
Native and external channels, three families, honest status on every one.
Read the channels page
An assistant that reads before it writes.
It reads the full thread, reaches for your systems, drafts the reply.
Read the assistant pageOne customer, two outcomes.
The same morning, with and without.
Before
without BootDesk
10:42 → 10:52- 10:42 WhatsApp message arrives. Nobody sees it for six minutes.
- 10:48 Agent opens the inbox app, the store admin, the shipping dashboard. Three tabs.
- 10:50 Customer forwards the same question to email. A second agent picks it up.
- 10:52 Two replies cross in the air. Neither has the full picture.
After
with BootDesk
10:42 → 10:44- 10:42 WhatsApp message lands in ticket #4471. The assistant reads the thread.
The boring parts done correctly.
isolation
Workspace isolation by design
Every workspace lives behind its own boundary.
security.html →identity
Your identity server or theirs
Sign in with the provider your security team already runs.
security.html →audit
Every action audited
Who opened, who replied, who approved, who handed off.
security.html →files
Files scanned on arrival
Every attachment is checked before it opens.
security.html →Starts at €10 a month. Pay for what you consume, not per seat.
See the three tiersStart free. Stay if it fits.
this page is an illustration, not a contract.