Starter
72hThree days, when a human is involved
The assistant answers first. If the ticket needs a person, we reply inside three business days. Right for teams testing the surface or running light volumes.
window · business hours, EU
A pricing field report
Pay for what you use.
Not for what you don't.
Per-seat pricing charges you for the agent on holiday, the channel you haven't wired yet, the inbox sitting empty. BootDesk charges for the resources you actually consume, with a floor that matches your commitment.
At a 40-agent team on the Growth tier, a typical month bills around €160 against a €100 floor. The busy month of November billed €320. The quiet week of August still billed the floor. (Composite illustration.)
STATEMENT#MM-2491
illustrativeMonth of June · 40-agent team · 8 channels live
Growth tier · floor €100 · billed in arrears
- model tokens · 1.2M€84.40
words the assistant read and wrote this month
- image generation · 340€12.00
pictures produced for replies and campaigns
- active channels · 8€24.00
channels with at least one conversation this month
- users · 40€40.00
teammates who signed in to the workspace
Subtotal, usage€160.40
Floor, Growth commitment€100.00
Billed€160.40
One floor. Usage stacked on top. The larger number wins.€160.40
A real-looking statement. Every line is a resource you used, not a seat you rented.
Three commitments.
One meter running.
Every tier ships the same product: all twelve channels, the assistant, tickets, forms, files, voice, internal chat. The difference is the floor you commit to, the per-unit rate you pay, and how fast we pick up the phone.
Legend
- included every tier
- priority Growth and up
- enterprise Enterprise only
Compare
Features down the left, tiers across the top.
Tier 01
Starter
€10 / month floor
pay for what you use
Tier 02
Growth
€100 / month floor
priority rates and queue
Tier 03
Enterprise
€500 / month floor
identity, audit, dedicated onboarding
Monthly commitment (floor)
Three months · Growth tier · €100 floor
illustrativeJuneusage €70 · billed €100 (floor wins)
Julyusage €145 · billed €145
Augustusage €320 · billed €320
floor (always billed)usage under floorusage over floor
The minimum is a floor.
Usage stacks on top.
A floor is the amount you commit to spend each month. It is not a ceiling. If you use more than the floor, you pay the difference. If you use less, you pay the floor.
The chart beside this paragraph reads three months of a Growth team. June was quiet, the floor held. July crept over. August was the busy month and the bill tracked it honestly.
01
Estimate your monthly bill
Pick a tier, set your usage, read the math. The floor is the minimum you pay. Defaults reflect a small team.
Team and channelsIncluded
Active users€1.50 per user / mo
1
Active channels€0.75 per channel / mo
1
Model tokens
Chat tokens in€0.11 per 1K tokens / mo
× 1K tokens
Chat tokens out€0.34 per 1K tokens / mo
× 1K tokens
Agentic tokens in€0.19 per 1K tokens / mo
× 1K tokens
Agentic tokens out€0.56 per 1K tokens / mo
× 1K tokens
Creative tokens in€0.15 per 1K tokens / mo
× 1K tokens
Creative tokens out€0.45 per 1K tokens / mo
× 1K tokens
Media and communications
Image generation€0.03 per image / mo
images
Emails sent€0.38 per 100 emails / mo
× 100 emails
Twelve channels. One assistant.
Every plan, the same surface.
We do not gate the product. There is no “starter tier without voice” or “growth tier without the assistant”. The floor moves, the per-unit rate moves, the response time moves. The product does not.
Channels
All twelve, in every tier
WhatsApp, Messenger, Instagram, Threema, Matrix, Slack, Teams, Discord, email, SMS, voice, and RCS. Connect any live channel on Starter.
Assistant
Reads the thread, then writes
The assistant is the same model on every tier. It reads the full thread, reaches for connectors, drafts replies, and hands off with a summary. The rate you pay per token is the only difference.
Tickets
One ticket, one threaded history
A ticket collects every message, file, call, and internal note into one history. No plan splits the thread. No plan hides the past.
Forms
Every field becomes a conversation
Lead forms, support forms, intake forms. Each one creates a ticket, routes by intent, and hands the assistant the context to answer.
Three response times.
Priced into the plan.
The assistant handles the first answer on every tier. The response time below is the ceiling for when a human has to be involved, from the moment the ticket is routed to a person to the moment they reply.
Growth
24hTwenty-four hours, every day
A human replies inside twenty-four hours, seven days a week. The assistant runs in the priority queue, so the first answer lands faster too.
window · 7 days, priority queue
Enterprise
12hTwelve hours, with a named contact
A human replies inside twelve hours. Onboarding is dedicated, the account has a named contact, and the queue is staffed for the teams who cannot afford to wait.
For organizations that sign
in their own name.
Enterprise adds the controls a security, compliance, or procurement team will ask for before they sign. Nothing here is decorative. Each capability answers a question we have been asked by an administrator.
enterpriseshipped
OIDC single sign-on
BootDesk speaks OIDC as a provider and as a consumer. Sign in to other applications with your BootDesk identity, or let your corporate identity provider sign you in to BootDesk.
Group claims, scoped tokens, refresh rotation. Works with the identity provider your security team already runs.
provider · consumer
group claims · scoped tokens
enterpriseshipped
Advanced audit
Every action, every actor, every timestamp, exportable as an immutable log.
enterprise
Questions that come up
before the first invoice.
If your question is not here, write to us. A human replies on the SLA of the tier you pick.
What happens if I exceed my commitment?
You pay the difference at the per-unit rate of your tier. There is no overage penalty, no surprise tier upgrade, no “contact sales” wall. The meter keeps running and the statement at the end of the month shows every line.
What happens if I consume less than the floor?
You pay the floor. The floor is a commitment, not an estimate. A quiet month does not refund, the same way a busy month does not surcharge. The two even out across the year for most teams.
Can I switch tiers?
Yes. Upgrading takes effect on the next billing cycle. Starter to Growth adds the priority queue and the lower per-unit rate from day one. Growth to Enterprise adds identity, audit, and onboarding. Downgrading is allowed at the end of a commitment period.
Is there a free trial?
Starter is the trial. The floor is €10 and there is no contract. Wire a channel, let the assistant answer, and read the first statement. If the product is wrong for you, the cost of finding out is the smallest bill we send.
What counts as an active channel?
A channel is active in any month it carries at least one conversation. Connect all twelve on day one if you like. The eight that sit idle do not bill. The three that answer do.
What counts as a user?
A user is a teammate who signed in to the workspace during the month. The agent on holiday, the contractor between projects, the manager who only reads: none of them bill. The ones who answered tickets do.
Do I pay for the assistant separately?
No. The assistant bills through model token consumption, the same resource that powers summaries, drafts, routing, and extraction. One meter, four resources, one statement.
Can I bring the model accounts I already pay for?
Yes. Plug in your own keys and the token consumption bills against your account directly, not against BootDesk. The floor still applies. The per-unit rate from your tier still shapes what we charge on top.
What currency are the floors in?
Euros, invoiced from the EU. VAT applies inside the EU unless you provide a valid registration number. Outside the EU, the floors are billed as listed and you handle your own import.
Start with the floor.
Grow into the rest.
The Starter floor is €10, no contract. Wire one channel, let the assistant answer the first ticket, read the statement. If the product fits, grow the floor and earn the lower rates. If it does not, you have spent the smallest bill we send.