Omnichannel inbox

Twelve channels. One queue.
Zero rework.

Your customer doesn't think in channels — they think about the problem. WhatsApp, email, the phone call, the Instagram DM: all of it lands in the same queue as one threaded story, with the person and their history in view.

Start the 7-day trial See pricing

Seven-day free trial. Full product. No card.

A queue that doesn't pick channels

Your customer doesn't think in channels — they think about the problem. They write on WhatsApp, send the receipt by email, call when it takes too long. In a traditional helpdesk, each of those gestures becomes a different conversation, in a different tool, with a different person pretending it's the first.

In BootDesk, everything lands in the same queue. Every ticket opens with the person, the history, and the channel in view — and the whole story continues in a single thread, wherever it came from.

Tickets · today4

Order #8830 hasn't arrived

Mariana Costa

09:042

Duplicate charge on the March invoice

Odair Lemos

08:51

Change the delivery address

Ana Beatriz

08:37

One thread, measured.

channels, wired and maintained

60+

countries for voice numbers

times the story starts from scratch in a new tool

Questions teams ask
before connecting channel one.

Which channels does BootDesk connect?

Twelve: WhatsApp, Messenger, Instagram, Telegram, Threads, Threema, email plus a shared team mailbox, the website chat widget, SMS, voice with numbers in 60+ countries, and internal team chat. Each one lands in the same queue as a proper ticket.

Do I need a new phone number?

Not for most channels — WhatsApp Business connects to the number you already use. For voice and SMS you can port what you have or buy numbers per country from the workspace, quoted before you confirm.

What happens if a channel has an outage?

The thread keeps everything already collected — messages, files, notes. When the channel accepts traffic again, the story continues in the same ticket. Your history never depended on a provider staying up.

Can I import my old helpdesk history?

Contacts import from CSV in minutes, with companies and custom fields. Conversations that live with a provider — your WhatsApp Business account, for example — keep flowing in from day one, and BootDesk hosts your email natively. Deep-history migration between helpdesks is a project we take case by case: write to suporte@bootdesk.eu.

What does it cost?

The posted menu: a monthly floor of €10, $12 or £9 — credited to your wallet — and about a euro per live channel per month. Idle channels bill nothing. The full list is one screen on the pricing page.

All the channels. One thread.
No lost conversations.

Connect your first channel in minutes and watch the queue gain context. Seven days free, full product, no card.

Start the 7-day trial See pricing

Twelve channels. One queue.
Zero rework.

A queue that doesn't pick channels

One thread, measured.

Questions teams ask
before connecting channel one.

Which channels does BootDesk connect?

Do I need a new phone number?

What happens if a channel has an outage?

Can I import my old helpdesk history?

What does it cost?

All the channels. One thread.
No lost conversations.

Priority is a decision, not an algorithm

The channel changes; the conversation doesn't

Internal notes where your eyes already are

Twelve channels. One queue.Zero rework.

A queue that doesn't pick channels

One thread, measured.

Questions teams askbefore connecting channel one.

01Which channels does BootDesk connect?

02Do I need a new phone number?

03What happens if a channel has an outage?

04Can I import my old helpdesk history?

05What does it cost?

All the channels. One thread.No lost conversations.

Priority is a decision, not an algorithm

The channel changes; the conversation doesn't

Internal notes where your eyes already are

Twelve channels. One queue.
Zero rework.

Questions teams ask
before connecting channel one.

Which channels does BootDesk connect?

Do I need a new phone number?

What happens if a channel has an outage?

Can I import my old helpdesk history?

What does it cost?

All the channels. One thread.
No lost conversations.