Core
Screen sharing
Share a tab, a window or the whole screen — and put the customer on the same page, literally.
BootDesk · video calls
See the problem.
Fix it faster.
Some tickets need a face, not another paragraph. Start a video call from the ticket, a chat channel, a direct message or a booking. The customer clicks a link and joins in the browser — no app, no account, no extension — and the call leaves a trace on the ticket, not a mystery.
Included in the workspace. No per-minute video charge, no plugin to install, nothing for the customer to download.
The scope
BootDesk calls are built for real conversations — a handful of people around one problem — not for broadcasting to thousands. And by design, nothing is recorded: what is said in the call stays in the call, and what matters gets written in the ticket.
How a customer joins — five steps.
No guest accounts. No meeting IDs to read out. The link is the room.
- Step 1
One click in the ticket.
The agent hits the call button. BootDesk creates the room and seats both sides.
- Step 2
The customer gets a link.
It arrives by email, or directly in the chat conversation they were already writing in.
- Step 3
Browser, that's all.
The link opens a waiting room with a camera and microphone preview. No account to create, no app to install — they type their name and join.
- Step 4
Talk. Share. Point the camera.
Screen share for the dashboard that misbehaves, camera for the machine that will not start. Hand raise, reactions and in-call chat keep it civil.
- Step 5
Everything a support call needs.
Nothing it doesn't.
Calendar
Booking calls
Set a booking's location to a video call: links ride along in confirmation and reminder emails, and the calendar invite.
Join flow
Waiting room, not a lobby
Camera and mic preview before joining. No passwords, no approval queue — the private link is the key.
Privacy
Built-in privacy
No recording, ever. Nothing to leak, nothing to subpoena, nothing your customers didn't agree to.
Reliability
Adaptive quality
Video scales from 240p to 1080p with the network, and reconnections recover on their own.
No stadium.
No surveillance.
Just the conversation.
What it is notwhat it isn't
- 01A webinar platform. Calls are peer-to-peer by design, sized for support teams and their customers — not for broadcasting to an audience.
- 02A surveillance tool. There is no recording switch, no host moderation, no per-call passwords. We think support calls deserve the same privacy as the rest of the conversation.
- 03A meter. Video calls carry no per-minute charge. Your wallet only ever sees tokens, channels, teammates, storage and voice numbers.
If you need broadcast-scale meetings or recorded calls, that is a different product — and we would rather say so than ship a worse one.
What it iswhat it is
- 01The shortest path from "it doesn't work" to "oh, that's the problem". One click from the ticket, one link for the customer, one browser tab on their side.
- 02
The ones we hear about calls.
What does the customer need to install?
Nothing. The link opens in any modern browser — phone or desktop. No app, no account, no browser extension. They get a camera and microphone preview, type their name if they like, and join.
Are calls recorded?
No, deliberately. Nothing is stored, so nothing can leak. If something from the call matters, it goes into the ticket as a note — which is where your team's history lives anyway.
How many people can join?
Rooms hold up to fifty seats, and each visitor to the link gets their own. Calls feel best at support scale — a few colleagues and a customer around one problem.
Can customers start calls themselves?
Calls are started from your side — the ticket, a chat conversation, or a booking. That keeps the timeline clean and means nobody joins a room nobody is waiting in.
Does it work with bookings?
Yes. Set the booking's location to a video call and BootDesk handles the rest: join links in the confirmation and reminder emails, the calendar invite, and a Join button on your dashboard.
Does the call attach to the ticket?
The ticket timeline records that a multimedia call was sent and who joined. The conversation itself is not recorded — the paper trail is the ticket, not the call.
What about internal meetings?
Same rails. Start a call from an internal channel or a direct message, with multi-party video and screen share. There is also a separate one-to-one voice call with push notification answer, for the quick questions.
What does it cost?
It is included in the workspace — no per-minute video charge, no upgrade. Voice numbers for phone calls are metered separately and start at 1.500 BDK a month, on the pricing page.
Your next "it doesn't work"
could be a look instead of a ticket.
Wire a channel, open a ticket, hit the call button, and watch the customer join in the browser. The trial is the full product — calls included.
this page is an illustration, not a contract.